This Privacy Policy explains how Direct Impact Learning collects, uses, discloses, protects, and retains personal information obtained through directimpactlearning.com and related communications.

This policy is intended to reflect applicable Canadian privacy requirements, including the Personal Information Protection and Electronic Documents Act, where applicable.

1. Information We Collect

Direct Impact Learning limits the collection of personal information to what is reasonably necessary for the purposes described in this Privacy Policy.

Information You Provide

When you submit an inquiry, request a discovery conversation, or otherwise contact Direct Impact Learning, we may collect information such as:

Your name
Work email address
Organization
Role or job title
Approximate team size
Information about your organization’s AI tools or training needs
Information you voluntarily include in a message or form submission

Please avoid submitting confidential, sensitive, proprietary, health, financial, or other unnecessary personal information through website forms.

Information Collected Automatically

Our website, hosting provider, security tools, and related technology providers may automatically collect limited technical information when you visit the website, such as:

Internet Protocol address
Browser type
Device type
Operating system
Pages viewed
Referring website
Date and time of access
Technical information used to operate, secure, and troubleshoot the website

2. How We Use Personal Information

Direct Impact Learning may use personal information to:

Respond to inquiries
Arrange and conduct discovery conversations
Understand an organization’s training needs
Communicate about potential or existing training engagements
Prepare information related to requested services
Provide and administer corporate AI training
Maintain appropriate business records
Operate, secure, troubleshoot, and improve the website
Comply with applicable legal and regulatory obligations
Protect the rights, security, and integrity of Direct Impact Learning, its website, and its users

We do not use personal information for purposes unrelated to those for which it was collected unless appropriate consent is obtained or the use is otherwise permitted or required by law.

3. Consent

By voluntarily submitting personal information through this website or communicating directly with Direct Impact Learning, you consent to the collection, use, and disclosure of that information for the purposes described at the time of collection and in this Privacy Policy.

You may withdraw your consent to certain uses of your personal information, subject to legal, contractual, or reasonable business restrictions.

Withdrawal of consent may affect our ability to respond to an inquiry or provide requested services.

4. Limiting Collection

Direct Impact Learning seeks to collect only the personal information reasonably necessary to:

Respond to inquiries
Understand training requirements
Communicate with prospective and existing clients
Provide requested services
Operate the business and website

You are not required to provide more information than is reasonably necessary for these purposes.

5. Service Providers

Direct Impact Learning may use third-party service providers to operate the website and support normal business activities.

These may include providers of:

Website hosting
Website content management
Contact and inquiry forms
Email and communications
Website security
Data storage and backup
Technical support
Website analytics, if enabled

These providers may process personal information only as necessary to provide their services to Direct Impact Learning.

Some service providers may process or store information outside Ontario or outside Canada. When personal information is processed in another jurisdiction, it may be subject to the laws of that jurisdiction and may be accessible to courts, law enforcement, or government authorities in accordance with applicable law.

6. Disclosure of Personal Information

Direct Impact Learning does not sell personal information.

Personal information may be disclosed:

To service providers supporting our website or business operations
With your consent
When reasonably necessary to provide services you have requested
When required or permitted by law
When necessary to protect legal rights, security, or safety

We do not disclose personal information for unrelated purposes without appropriate consent unless otherwise permitted or required by law.

7. Cookies and Website Technology

The website may use cookies or similar technologies that are necessary for website functionality, security, performance, or administration.

Our hosting and website providers may also use technical tools necessary to operate and protect the website.

You may be able to control or restrict cookies through your browser settings.

If Direct Impact Learning introduces non-essential analytics, advertising, marketing, or tracking technologies in the future, this Privacy Policy will be updated as appropriate and consent will be obtained where required.

8. Retention of Personal Information

Direct Impact Learning retains personal information only for as long as reasonably necessary to:

Respond to inquiries
Provide requested services
Maintain appropriate business records
Meet contractual, legal, tax, or regulatory obligations
Resolve disputes
Address legitimate business requirements

When personal information is no longer reasonably required, we will take reasonable steps to securely delete, destroy, or anonymize it.

9. Safeguards

Direct Impact Learning uses reasonable administrative, technical, and organizational safeguards appropriate to the nature and sensitivity of the personal information under its control.

These measures may include:

Access controls
Password protection
Secure website connections
Reputable hosting and technology service providers
Appropriate restrictions on access to personal information
Secure email and technology services
Data backup and website security measures

No method of electronic transmission or storage is completely secure. While reasonable safeguards are used, absolute security cannot be guaranteed.

10. Privacy and Security Incidents

If Direct Impact Learning becomes aware of a privacy or security incident involving personal information, we will take reasonable steps to:

Assess the incident
Contain the incident
Investigate what occurred
Reduce the risk of further harm
Take appropriate corrective action

Where required by applicable law, Direct Impact Learning will notify affected individuals and appropriate regulatory authorities.

11. Access and Correction

You may request access to personal information that Direct Impact Learning holds about you.

You may also request that inaccurate or incomplete personal information be corrected.

Certain legal exceptions may apply to access requests.

To request access or correction, use the privacy contact process described in Section 14 below.

12. Withdrawal of Consent

Where personal information is processed based on consent, you may request to withdraw that consent.

Direct Impact Learning will explain any consequences associated with withdrawing consent where appropriate.

Personal information may continue to be retained or used where permitted or required by law.

13. Changes to This Privacy Policy

Direct Impact Learning may update this Privacy Policy periodically to reflect changes in:

Business practices
Website functionality
Technology providers
Legal requirements
Privacy practices

The date at the top of this page indicates when the policy was most recently updated.

Material changes will be reflected in the version published on this website.

14. Privacy Questions, Requests, or Concerns

Direct Impact Learning has designated responsibility for responding to questions and concerns relating to the handling of personal information.

PRIVACY CONTACT

Direct Impact Learning

Ontario, Canada

To make a privacy inquiry, request access to personal information, request a correction, withdraw consent where applicable, or raise a privacy concern, please use the inquiry form available at:

Privacy inquiry form →

Please clearly indicate “Privacy Request” in your message so the inquiry can be identified and handled appropriately.

Direct Impact Learning will review privacy inquiries and concerns and respond within a reasonable period.

15. Questions About This Policy

If you have questions about this Privacy Policy or how Direct Impact Learning handles personal information, please use the privacy contact process described above.